Frequently asked questions

How do I register for an event?

Go to the Events page, select your event and complete the registration application.

What can I take?

  • One or more bikes
  • Kitbags, holdalls, etc
  • Spare wheels (in wheel bags)

Items purchased separately unless specified.

How do I pay?

You can pay either using your credit/debit card or Paypal account via our Paypal secure payment system. Alternatively you can pay via Direct Bank Transfer.

What if I need to make any changes to my registration?

Once your registration has been confirmed by Cycle Transfer if you need to make any changes you must notify Cycle Transfer by email quoting your chosen event by name.

What if I need to cancel?

Cancellations must be made by email quoting your event by name. Refunds will be paid as follows:

  • 6 months (or longer) prior to event: 100% refund of price paid less VAT
  • 4 – 6 months prior to event: 75% refund of price paid less VAT
  • 2 -3 months prior to event: 50% refund of price paid less VAT
  • 1 -3 months prior to event: 25% refund of price paid less VAT
  • Less than 1 month prior to event: No refund

What if my event is not listed in the Events Calendar or Store?

If your chosen event is not listed in our Events Calendar or Events Store then please contact us and we will see if we can be of assistance. We do occasionally offer transfers outside of the scheduled listings if we can :)

What are the security arrangements?

Cycle Transfer will issue you with security tags by post, or at the time of collection, for all items you are entrusting to us. You will NOT get your bike/holdall/spare wheels back unless Cycle Transfer can match the tags with your receipt or photo ID.  This ID requirement also applies if you arrange for somebody else to collect items on your behalf.

No receipt or ID = No bike/luggage/spare wheels! If there is any obvious damage to any items it will be noted on the Cycle Transfer damage form thereby protecting both parties in the event of any claims for compensation.

How should I prepare my bike for transport?

Cycle Transfer will transport your bike fully assembled but with the following exceptions:

  • Saddle bags must be removed and can be secured to the to the bicycle top tube for transport.
  • Carbon fibre hydration systems must be removed and carried in your luggage or they can be left on the bike at the owners risk as Cycle Transfer cannot accept any liability for any damage that may be caused to such fragile items.
  • Solid disc wheels must be removed and handed to Cycle Transfer in your own wheel bag – if left on the bike it is at the owners risk. A standard rimmed wheel must be fitted by you to your bike in place of the solid disc wheel for transport.

What else will Cycle Transfer transport?

Luggage holdalls

For a nominal fee Cycle Transfer will also transport a small holdall or rucksack. The holdall must not have wheels or it will not be transported. The holdall is a great way to transport clothing, shoes, helmet, tools, water bottles, wetsuits and CO2 cartridges (not permitted on airlines). The maximum allowable weight for holdalls is set at 5 kilos. Liquids must not be placed in holdalls. We recommend that nutritional items such as energy bars, gels and powders be carried separately or if placed in a holdall they should be in a sealed container.

Wheels

For a small additional fee Cycle Transfer will also transport up to two spare wheels per bike for each cyclist. Spare wheels will only be transported if they are in wheel bags provided by the cyclist.

Where does Cycle Transfer collect from?

Cycle Transfer will collect from your nominated address (usually home or office address) in any of the following: England, Scotland, Wales, Northern Ireland and the Republic of Ireland.

What if I’m late?

If a customer is not present at any of the agreed collection/meeting points, either before or after the event, it is their responsibility to make every effort in advance to notify Cycle Transfer of any delay. Where possible, subject to the driver’s schedule, the time the vehicle remains at the collection/meeting point may be extended.

What if I miss the scheduled collection or delivery?

If an athlete fails to meet the Cycle Transfer driver to hand over their bike and any other items at the nominated address and time they are responsible for making alternative arrangements to get their bike/holdall/wheels to their chosen event or nominated  address (whichever is applicable), at their own expense.

If an athlete fails to meet Cycle Transfer to receive their bike and any other items at their event accommodation or nominated  address (whichever is applicable), at the agreed time, they are responsible for making alternative arrangements to collect their bike/holdall/wheels from Cycle Transfer.

How do I get my bike before the start of my event?

Your bike will be delivered by Cycle Transfer to your event accommodation at the agreed day and time, usually three days before the event. You will be required to provide your security tags or photo ID before your bike/holdall/spare wheels will be released.

What are the security arrangements at the event?

Bikes will remain with Cycle Transfer until they can be delivered to the athlete. In certain circumstances bikes may be delivered to the athlete’s accommodation prior to their arrival provided they can be placed in the person’s allocated room.

Where do I return my bike after the finish?

After completing your event you should return your bike to Cycle Transfer at the designated meeting point at or within walking distance from the finish area. Alternatively your bike can be collected from your accommodation before 11.00 hours the following morning.

Where do I return my holdall and/or spare wheels after the finish?

Holdalls and/or wheels must be returned to Cycle Transfer at the designated meeting point, at or within walking distance from the finish area, when an athlete returns their bike. Alternatively your holdall and/or spare wheels can be collected from your accommodation before 11.00 hours the following morning.

Where do I get my bike back?

Cycle Transfer will return your bike/holdall/spare wheels to the address where we collected them from before your event.

When do I get my bike back?

Usually bikes/holdalls/wheels will be returned to the collection addresses within a few days of the finish of your event.

Advantages of using Cycle Transfer

Depending on where your event is and how else you might arrange to get your bike and kit to the start and back from the finish, here are some advantages the Cycle Transfer service offers you:

Your bike will get there:

Cycle Transfer collects your fully assembled bike and holdall/spare wheels from your nominated address, usually within seven days of your event. Collecting and delivering your bike on time is our priority – airlines normally treat bikes as standby luggage, which can be a real problem, especially if there are dozens of other cyclists going to your event on the same flight. You don’t have to struggle to get your bike to the airport in its bag or box, you don’t have to fight your way with it and your other kit through the airport, or worry about additional baggage charges. You don’t have to hire an extra large car or taxi at the other end to take you, your kit and bike box or bag to your event accommodation.

No disassembly and reassembly:

We take your bike fully assembled (tyres must be inflated) – no bike bags/boxes to fight with, no need for re-assembly, or losing your bike setup, especially when you want to concentrate on your event. If you have to travel with a bike box/bag you would have to disassemble your bike at home, reassemble at the event venue, disassemble it again after the event and finally reassemble it on your return home, not to mention storing the bag or box during the event and getting it to the event finish.

Cycle Transfer will also transport a luggage holdall and/or spare wheels for you:

A luggage holdall and/or spare wheels can also be transported for you with your bike. This means that you may be able travel to your event with only hand luggage, avoiding the hassle of dragging a bike box/bag and luggage through airports, railway stations, etc.

You return your bike to us at the finish or your event accommodation…

…..leaving you free to enjoy the post event celebrations! We return your bike/holdall/spare wheels to you several days after your event at the same address where we collected them from you before your event.